FAQs

If you need to change or cancel an order, please contact us as soon as possible. If the order has not yet been processed for shipping, we will do our best to assist you. For returns and withdrawal rights, please consult our refund policy.

Yes. You can purchase in-stock products and pre-order products in the same order. In this case, the order will be shipped when all items are available.

If you wish to receive in-stock products immediately, please contact us: we can split the order into two shipments, requesting an additional shipping fee.

Pre-order products can be purchased normally from our store and payment is taken at the time of order. The estimated availability date is always indicated on the product page. Please note that this is an estimate and may be brought forward or pushed back. As soon as the game is available, your order will be among the first to be prepared, and you will receive a shipping confirmation via email.

The language of each product is indicated directly in the title and on the product page. Our games marked as EN/IT include both English and Italian. For Feralis, the Core Set is available in separate EN and IT versions, while expansions are available in English.

Contact us indicating the game, the component in question and attaching a photo. We will verify the request and help you find the most suitable solution so you can get back to playing as soon as possible.

Shipping costs are calculated automatically at checkout based on the destination and the products in the order. Delivery times may vary depending on the country and the courier used and are indicated, when available, during the purchase process.

When your order is handed over to the courier, you will receive a shipping confirmation email with the relevant tracking number, where provided by the selected service. You can use it to track the progress of your delivery.